Help
Delivery times and fees, how to pay, returns and where your parcel is. If the answer is not here, send us a message at the bottom of the page with your order number and we reply within the day.
Frequently asked
How long does delivery take?
Orders are packed within 1 to 2 working days and shipped with J&T Express. Typical transit after dispatch: Greater Metro Manila 1 to 2 days, the rest of Luzon 2 to 5 days, Visayas 3 to 6 days, Mindanao, Palawan and Bohol 4 to 7 days. Pre-order coffees are roasted to order and ship on the date shown under the price.
How much is shipping?
Free on orders of ₱2,000 and up, nationwide. Below that: Greater Metro Manila and Luzon ₱79, Visayas ₱109, Mindanao ₱114, Palawan and Bohol ₱119, Batanes ₱280. The exact fee shows at checkout once you enter your address.
How can I pay?
GCash, Maya, QR Ph and Visa or Mastercard through Maya Checkout, or PayPal. Cash on delivery is not offered at the moment.
Where is my order?
Your J&T tracking number is in the shipping confirmation email. Track the parcel at jtexpress.ph. If it has not moved for three days, message us with your order number and we will chase it.
Can I return or exchange coffee?
Unopened bags can be returned within 7 days of delivery. Coffee that arrives damaged is replaced at no cost; send us a photo and your order number within 48 hours of delivery. Opened bags cannot be returned, but if something tastes off, tell us and we will make it right.
What does pre-order mean?
Some lots are roasted only after you order so they reach you fresh. The ship date is shown under the price and on your order confirmation.